Privacy Policy

At our site, accessible from mastroluxe.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by us and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Cookie Policy

The cookies that we use help us gather information to enhance the overall website experience. The cookies policy regarding how we process them is explained in this section.

1. Customer Preference Cookie: The website stores your information like your personal data, but are not limited to: name, telephone or mobile number, mailing address,  e-mail address, and any other personal information relating to you or other individuals that you have provided.
2. Website Functionality Cookies: These cookies let you use the shopping basket, wishlist, chatbot, location, etc.
3. Website Analytics Cookies: These cookies help us analyze our customers’ interaction with the website, such as heatmap, customer journey, etc.
4. Advertising Cookies: These cookies help us to process our campaigns based on your information and preference. Some of the advertisers on our site may use cookies. Each of our advertising partners has its own Privacy Policy for its policies on user data.

By using our website, you give us permission to record data and send cookies to your device in order to distinguish you from other users on the website and access them the next time you visit the website. You can disable cookies or delete them from time to time. Disabling cookies may interrupt the functionality of some features. 

Collecting Personal Information

We may collect your Personal Data in the following ways:

• When you register or sign up with us
• When you interact with us on social media platforms, chatbot, email, and any other communication channels
• When you purchase or sell items from the website
• When you submit any form relating to our products and/or services, including but not limited to order forms and customer inquiry forms;
• When you respond to surveys
• When you register for newsletters or other communications from us

Disclosure of Information

We may disclose or the collected information to the following entities or parties for the purposes listed above in Cookie Policy where necessary, including but not limited to: affiliates, professional advisers, companies providing insurance-related services, third-party service providers who provide operational/logistics services/marketing and business partners, relevant government institutions, regulatory bodies, and/or any other party to whom you authorize us to disclose the information to.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. 

We do not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

We commit to protecting your privacy. The information collected from our website helps us better understand our market and consumer interests. This allows us to serve our customers and partners better.